Smart SOP Matching
Match the right SOP to each issue and notify the right people.
SOP MatchAuto DispatchAlerts
Link issues to standard workflows, cutting manual judgment and coordination costs.
OpsAGI
Intelligent Operations for Data Systems
As your intelligent operations team for data systems, OpsAGI helps shorten downtime, accelerate operations knowledge capture, reduce manual errors, and improve team productivity. It delivers end-to-end automation for alert intake, ticket creation, SOP matching, AI analysis, and notifications.
Full WorkflowCovers the full path from alert to resolution
Multi-ChannelWorks across the console, DingTalk bots, and WeCom
Secure IsolationProject isolation, SOP matching, and auditing keep control intact
Core Capabilities
Close the loop between alerts, tickets, knowledge, and execution
Model Lineage
Combine model design, relationship inference, lineage analysis, and impact assessment.
Model DesignLineageImpact Review
Helps teams understand dependencies faster and assess changes with more confidence.
Self-Evolving Knowledge Base
Learn from daily tickets to build a company-specific smart operations knowledge base.
Ticket LearningKnowledge CaptureReuse
Each handled case becomes reusable knowledge, so the team gets stronger as the system runs.
Efficient Safe Execution
Experts confirm AI recommendations, and the system executes strictly by SOP to lower errors.
Expert ReviewSOP RunRisk Reduction
Keeps key approval steps in place while improving speed, control, and trust.
Business Value
Build a smarter IT operations system that runs more steadily and efficiently
Faster Knowledge Capture
Continuously turn tickets and handling records into a reusable enterprise operations knowledge base.
Downtime: nearly 10 hours → under 1 hour
Identify key drivers faster and drive the response workflow, reducing downtime from nearly 10 hours to within 1 hour.
Response: 1–3 hours → 1–5 minutes
Match SOPs, generate AI remediation plans, and execute only after human confirmation to reduce judgment and operation risk.
Resolution: 5–8 hours → 10–30 minutes
Improve response from 1-3 hours to 1-5 minutes and resolution from 5-8 hours to 10-30 minutes.
Product Capabilities
Covers the full path from alert intake to analysis and execution
Scenario Coverage
Covers core incident scenarios such as database connection failures, inspection exceptions, data misalignment, and field type mismatches.
AI Task Generation
Creates actionable tasks from event context and response rules, recalling relevant experience and standard procedures.
Multi-Channel Response
Supports the browser console and enterprise chat tools so issues can be handled promptly anywhere.
One-Click Execution
After AI recommendations are confirmed, the system triggers the matching workflow.
Built For
Designed for operations, on-call, and audit roles to improve resolution speed
Project Admins
Isolation and knowledge capture are hard
Keep permissions and configuration isolated by project while turning ticket handling experience into reusable SOPs.
Ops Experts
Driver analysis takes too long
Use AI to generate clustering and efficiency analysis reports, then zoom in on the real issue faster.
Ops Engineers
Alert storms slow response
Automatically consolidate alerts, match SOPs, and generate AI guidance to speed up investigation and recovery.
On-Call Staff
Inspection issues slip through and handoffs are messy
Unify inspection handling, create tickets for anomalies, and keep a clear timeline for handoffs.
DingTalk Members
Too many switches, not enough response time
Receive alerts, check ticket status, and run actions directly inside the group through the bot.
System Auditors
Hard to trace what happened
Track all key events such as logins, logouts, and ticket flow to keep the process compliant and auditable.