Legal and privacy
Privacy Policy
This policy explains how we handle information when you use our website, request a product demo, or interact with related services.
Scope
This policy applies to BaiXiao and StartDT websites, product pages, documentation, demo request forms, and related online services.
Information We Collect
We may collect information you submit, such as your name, company, contact details, role, and business needs. We may also collect technical information such as IP address, browser, device, language, page paths, and service usage records.
Cookies and Similar Technologies
We may use cookies to remember preferences, maintain session state, understand site usage, and improve services. You can reject non-essential cookies or manage your choice through Cookie settings. Essential functions may continue to operate without analytics cookies.
How We Use Information
We use information to provide services, respond to inquiries, arrange demos, support accounts, improve products, protect security, investigate issues, and meet legal or audit requirements.
Sharing and Disclosure
We do not share personal information with unrelated third parties without consent unless necessary to provide services, perform a contract, comply with law, or protect legitimate rights. Service providers and affiliates receive only information needed for the stated purpose.
Storage and Retention
Information collected in mainland China is stored in mainland China as required by applicable law. We retain information only as long as needed for the stated purpose or a legally required period, then delete or anonymize it.
Security
We use reasonable technical and organizational safeguards, including access controls, permission management, audit logs, encryption in transit, backups, monitoring, and incident response.
Your Choices and Rights
Subject to applicable law, you may request access, correction, deletion, or an explanation of processing. You may also withdraw or manage non-essential cookie consent through Cookie settings.
Changes and Contact
We may update this policy as services, laws, or processing practices change. Questions about privacy or cookies can be sent to aier@startdt.com.